“Courteous treatment will make a customer a walking advertisement.” —James Cash Penney Quick Answers: Customer Service Retention Strategies Following up after every sale or service can dramatically increase loyalty and uncover issues before they become problems. Use a CRM system to remember customer preferences and track interactions so every touchpoint feels personal. Collect feedback…
My guess is, back when Bill Holley first sketched out Cracker Barrel’s original logo on a napkin, he didn’t imagine its retirement would cause a nationwide uproar. The restaurant chain, known for its comfort food and front-porch nostalgia, recently unveiled a simplified logo. (I’ll let you form your own opinions about the new look): On social…
Raise your hand if you feel like you’re juggling too many balls in your business right now. (Yes, my hand is raised too.) Because on top of day-to-day operations, you’ve jumped into Q3 with a slew of tax code updates from the One Big Beautiful Bill Act (OBBBA) to navigate. If you want help with the…
I may be revealing too much of my age and tastes by quoting this song, but I’ll “sing” it for you anyway: “Workin’ 9 to 5, what a way to make a living…” You know that one from good ol’ Dolly Parton? If you end up humming it all day, too – you’re welcome. 🙂…